Questions?
We’ve got answers.
Basics
BuySafe is a shopping guarantee offered by online merchants, at no cost to you, so that you can shop confidently. When you see the BuySafe trustmarks on an online store, it means the merchant’s identity, financial stability, and ability to honor their sales terms and conditions have been inspected and verified. When you purchase from a BuySafe partner, you receive complimentary identity theft protection, purchase guarantee and lowest price guarantee for 30 days after your purchase date.
In most cases, the following benefits are included with the BuySafe shopping guarantee: Identity Theft Protection, Purchase Guarantee, and Lowest Price Guarantee. However, some benefits may not be available from all merchants. Refer to the merchant’s website by clicking on the BuySafe trustmark or check your guarantee confirmation email to verify your benefit details and availability.
When you make a purchase from a BuySafe partner, you’ll automatically receive a BuySafe shopping guarantee confirmation email, which you can use if you need to start a claim. There is no cost to you for these benefits.
$10,000 Identity Theft Protection
Safeguarding your personal information is always a top priority. But if anything happens, we’re here to help. In the event your identity is stolen, anywhere, we will provide access to identity recovery services, and reimburse expenses up to $10,000 for costs like attorney fees, removing criminal judgments, and disputing credit reports.
$1,000 Purchase Guarantee
Didn’t receive what you ordered and need help resolving the issue? No worries. If your purchase is covered under the BuySafe shopping guarantee, we will refund you up to $1,000.
$100 Lowest Price Guarantee
If a merchant lowers the price of an item you purchased on their website, let us know and we will refund you the difference, up to $100.
Guarantees
The guarantee automatically expire thirty (30) days from the date of purchase. All benefit claims must be made within thirty (30) days of the date of purchase in order to keep the benefits, even if all the terms of sale are not yet fulfilled. Once a valid benefit claim is made, coverage applies until the claim is resolved.
Yes, The BuySafe shopping guarantee applies to all buyers regardless of where they are located in the world. However, please note that the identity theft protection benefits vary for US residents and non-US residents. See the Terms and Conditions for details.
For sites displaying a BuySafe trustmark, simply click on the trustmark to verify. If you believe that you’ve encountered a merchant inappropriately representing themselves as a BuySafe endorsed merchant, please report it to our fraud department at fraud@buysafe.com.
Claims
Visit our start a claim page to learn more about BuySafe claims.
We’ve had a great deal of experience making this a smooth process that an overwhelming majority of both merchants and buyers appreciate. We’re committed to giving you an alternative avenue for getting your issue resolved in a fair and impartial manner.
In the rare instance that you have a problem with a guaranteed purchase, we recommend that you first contact the merchant directly to attempt to resolve the matter. Typically, you and the merchant can quickly resolve typical issues on your own without our intervention. If you and the merchant are unable to reach resolution, you can start a claim.
Once a Purchase Guarantee claim is filed, we provide free problem resolution services through which you and the merchant can “talk” to each other using a moderated online communication area. If the problem cannot be resolved, our problem resolution specialist will assist in finding a solution. For problems where a mutually satisfactory resolution cannot be found, or upon the request of either party, we will refer the matter our claim services for a final coverage ruling.
We will only become directly involved in a purchase claim when either a merchant or you request our assistance.
Purchase Guarantee: Claims are often resolved within two weeks, but can be faster.
Lowest Price Guarantee: Processing typically takes 5 to 10 business days.
Identity Theft Protection: We’ll put you in contact with an identity restoration service who can get started on your claim, often within 1 business day.
